Grievance Management System
An online grievance channel for patients and staff, with routed workflow, assignment, escalation and a complete audit trail — replacing an informal paper and register process.
Software development · Kathmandu, Nepal
Software for the health system of Nepal.
Techno Tri Pvt. Ltd. designs, builds, integrates and supports digital systems for public hospitals, government health programmes and the development partners who fund them — from day-to-day hospital operations to national registries and centralised authentication.
2023
Incorporated in Nepal
Single sign-on
Identity & access management
Open source
Delivery model
Kathmandu
Engineering team
What we do
Engineering, not slideware.
We are a small, hands-on engineering company. We write the code, run the integrations, deploy the servers and answer the phone when something breaks at 9pm. Most of our work is in the public health sector, where systems have to keep running on modest infrastructure, in Nepali and English, for users with very different levels of digital confidence.
- Built and running. our systems are in daily use in public hospitals in Nepal.
- Open source by default. we work with GOFR, OpenHIM, Shared Health Record, HAPI FHIR, Linux, PHP and MariaDB, so nothing we deliver locks a client to us.
- Handover is part of delivery. source code, schema, deployment notes and training belong to the client.
- We stay after go-live. maintenance and support are a service line, not an afterthought.
Services
What we build.
From a single hospital module to national-scale registry and identity infrastructure.
Custom Software Development
Web applications and internal systems built to a specification, from first workshop to production deployment and handover.
Read moreDigital Health & Hospital Systems
Hospital operations software: grievance handling, staff reporting, administrative workflow, patient-facing information and EMR support.
Read moreIdentity & Access Management
Centralised authentication and single sign-on — one identity, one login, and auditable access across every connected system.
Read moreNational Registries & Master Data
Authoritative registries — health facilities, health workforce, organisational hierarchy — with unique identifiers, versioning and controlled update workflows.
Read moreSystems Integration & Interoperability
Making systems that were never designed to talk to each other exchange data reliably, in documented formats.
Read moreDashboards, Reporting & Analytics
Operational dashboards and statutory reports built directly on live system data, for managers and for oversight bodies.
Read more
National health systems
Registries, identity and interoperability.
Nepal's health information systems increasingly depend on shared foundations: one place for people to sign in, a trusted register of health workers, and a layer that lets systems exchange data. These are the problems we are built for.
- Central Authentication. Single sign-on across every connected system, so a health worker signs in once and reaches everything they are entitled to use.
- Interoperability & Data Exchange. An OpenHIM-based interoperability layer that mediates, routes, logs and secures traffic between systems, so integrations do not multiply into an unmaintainable web of point-to-point links.
- Analytics & Oversight. Dashboards built around a decision someone has to make, not a wall of charts.
Built for the setting
Systems that keep working when the power and the network do not.
Intermittent connectivity, shared workstations, Nepali and English side by side, Bikram Sambat dates, and staff who are not IT specialists. We treat all of that as a requirement, not an edge case.
Selected work
Delivered engagements.
Every entry below is work Techno Tri was actually contracted to deliver.
Employee Daily Reporting System (EDRS)
A daily reporting system for hospital staff, with supervisor review and approval, department-level monitoring and analytics on submission and workload.
Pharmacy Medicine Display System
Live medicine availability shown on public screens in the hospital, driven automatically from pharmacy data through an API and scheduler — no manual updating.
Hospital Digital Systems
Digital systems work for Seti Provincial Hospital in Sudurpashchim Province.
EMR Implementation Support
Technical support to an INGO health programme on electronic medical record implementation and strengthening in Nepal.
How we work
A delivery method that survives handover.
Short cycles, working software early, and documentation written as we go rather than at the end.
01
Discovery
We map how the work is done today — including the paper, the workarounds and the approval chain — before proposing what to change.
02
Design & agree
Screens, data model, roles and integration points agreed in writing, so the scope is explicit on both sides.
03
Build in cycles
Short cycles with something usable at the end of each, reviewed by the people who will actually use it.
04
Deploy & hand over
Deployment, user and administrator training, documentation, source code and schema handed to the client, then ongoing support.
Who we work with
Public hospitals, government programmes and development partners.
Bharatpur Hospital
Public hospital · Chitwan
Grievance management, employee daily reporting, pharmacy medicine display and administrative management systems.
Seti Provincial Hospital
Public hospital · Sudurpashchim Province
Hospital digital systems.
NSI
INGO health programme
Technical support on electronic medical record implementation.
Private sector clients
CRM & business systems
Customer relationship management systems tailored to each organisation.
Have a system that needs building — or rescuing?
Send us the requirement, the tender document, or just the problem. You will get a considered reply from an engineer.